Everything between a scan and a fixed unit
One sticker, one page, and a dashboard that turns every scan into either a resolved customer or a ready-to-dispatch service request.
Guides that write themselves
Describe an equipment type and its common failure modes once — EquipQR drafts a full branching troubleshooting guide in minutes, with a question at every step and a clear outcome at every branch: fixed, keep going, or escalate to a service request.
Edit any step before you publish, and reuse the same guide across every unit of that equipment type. When a customer’s question isn’t covered by the script, a chat-style assistant steps in and answers in plain language, right on the same page — no phone call required.
Service requests that arrive dispatch-ready
When the guide doesn’t fix it, the customer files a service request in the same flow — description, contact info, and photos or a short video of the problem, all from their phone.
You get an email the moment it’s submitted, with an AI-written summary of what they already tried and what they saw. No more “it’s just not working” voicemail — whoever picks up the ticket knows what to bring before they leave the shop.
And the operational basics, covered
Stickers, printed your way
Generate a QR code the instant you add a unit, and print it yourself — no waiting on a shipment before you can tag equipment.
Customer & equipment records
Every unit is tied to a customer, a location, and a running history of guides shown and requests filed — so you always know what’s been tried on that specific machine before.
Roles built for a crew
Owners handle billing, team, and settings. Technicians work equipment, customers, and requests without touching the money. Add a technician in seconds when the crew grows.
Isolated by design
Every company’s equipment, customers, and requests are walled off at the database level. There’s no shared table a bug could leak across accounts. See how.